Managers Avoiding Conversations


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Instead of talking with employees the old fashion way with your vocal chords, managers are increasing their use of email and texting as the preferred way of communicating with employees. While it may be quicker, it is causing more problems than the time being saved.

I believe the real reason for typing and not talking is not because of the time saving feature, but rather the avoidance of conflict. You have less feedback, both verbal and non-verbal when you type. There is less of an issue in tone, and yet you also lose the ability to add tone at a level it can be understood. Typists will tell you that tone is possible, and I agree, but it can more easily be interpreted incorrectly too in the written word.

When it comes to giving directions or feedback, verbal communication goes a long way in creating clearer understanding. If there are concerns, or uncertainties, verbal communication can afford a quicker resolution too.

But many will ask, what about documentation? Written communication does document feedback. But try documenting after the verbal conversation instead. Try, “as per our conversation today about being on time for work, we agreed………”

And too much documentation can come back to bite you too. You may be a real nag of a manager, so verbal communication can be a blessing for you, when the opposite is 20 emails in 4 days about a single topic.

A balance in the use of verbal and written communication from manager to employee should be used to build rapport, and get feedback. Using written for times you want to document something can be beneficial, but after you have allowed feedback. The best way to assess your current use is to evaluate your issues. The more issues, the more you need to go back to verbal communications.

Just my two cents for the week………………

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