People resign from their job when they are unable to endure working conditions any longer. They resign when they have accepted another job. And sometimes they resign to avoid a pending termination. But how often have you ever heard someone resign because they are just incompetent?
We often see people at work and in government that are just in over their heads. The job and the responsibilities are just becoming more than they can handle. They are making significant mistakes, and yet because they have not yet been terminated, or in the case of elected officials can’t really be terminated, hang on forever to a job they cannot perform well at all.
I wish that more people would face up to the fact that not every job is suited for every body. Sometimes we find ourselves in a role that is just more than we can handle, but because we need the job, or our pride is too big, we cannot resign for the good of the organization. I wish these people would do what is best and allow the company to hire a more talented person.
While it is often the individual who has taken on a bigger role than they should have, I also fault the company for hiring underqualified people and expecting miracles to happen. They want to hire cheap, and get frustrated when cheap didn’t buy them the skills and experience they needed. If they terminate the person, they have to admit that it was a bad hiring match. If they can hold out and wait for a resignation, they avoid the spotlight of involvement.
So maybe it is time to ask ourselves the tough questions, and if we are in over our heads ask for help. If help won’t cut it, than tender your resignation.
Last week I was away on one of my favorite types of vacations, a cruise. The destination is rarely the reason, it is the comprehensive nature of so much being included and the incomprehensible levels of customer service. I feel like an important person all the time I am on that ship.
I’m what would be called a veteran cruiser, and have racked up quite a few trips since my first one in 1983. Most have been on Carnival Cruise Lines, because their service has always been consistent. Not every cruise line has afforded me that expectation. I attribute this service level to a solid training strategy, and a lot of coaching. You see it in the constant communications with every employee, with supervisors being coached by their managers.
This past cruise lived up to my service expectations from embarkation to debarkation. Unfortunately what was disappointing was the entertainment and food quality. But here is why I don’t go running and screaming about what wasn’t up to par. Sure I completed the online comments with details, as it has been the custom at Carnival that these are read and considered. Yet I also understand that entertainment and food quality is a local problem with that ship.
Service training and standards are the same for all of their ships so there are processes in place to ensure consistency. An individual chef can tweak a standard menu and change the quality, just as an individual entertainment director can make a bad hiring decision. Feedback can correct ship issues, and so I try to focus more on what is harder to control.
On an average cruise ship these days you are looking at 1000+ crew members in the service side of the passenger experience. I am always so amazed at how well they achieve such a high engagement level with so many employees. I’m sure they have their issues like any organization, but you hardly ever see or hear anything. And given how some passengers behave and think they are royalty at times, it is amazing still that more employees don’t completely lose it.
So once again, hats off to Carnival Cruise Lines! If you haven’t taken a cruise before, make it a priority this year!