Mastering Email 101


In this very techno age of doing everything on a PC, Laptop, or Hand-held device you would thing that something as basic as mastering Email is somehow an acquired skill in our DNA.  So why then do people have such a difficult time with certain functions of Email?

Let’s see, most of us know how to turn on the device and locate our email, and see all the people who have sent us messages.  Check one!

Reading email seems to also be a mastered skill by most who have an email account, as I often send email to people with a read receipt feature that lets me know when they have opened the email I sent them  Check two!

Quite a few people are capable of sending an email to individuals and even several people at once.  Check three!

And while I believe most folks know how to delete a message in their inbox, it does me no harm if they want to keep a thousand emails that they are never going to read, except that it can interfere with the least used function of email.

Where things seem to really get bogged down is in the use of the “Reply” function.  Why is it so difficult for people to run that little cursor over to the reply button and click it?  My, would that facilitate communication and avoid guessing or what!

Earlier this week someone sent me an email letting me know they had received a package I sent them, and were interested in talking with me that very afternoon.  They sent this email at 7:58AM and I responded around 8:11AM that I was available and to let me know what time they wanted to talk.  My read receipt told me they read my email at 8:32AM.  By 3:00PM, I redirected my response and politely asked if tomorrow would be better since I had not heard from them.  (He probably doesn’t know how to “reply” to an email).  He read that email a few minutes after I sent it!

Two days later and I am still waiting on a response.  I can’t help but wonder how this person functions all day without the ability to respond to emails that are sent to him, especially when those emails are responding to his original requests.  It must be frustrating for him, and I know it is frustrating for those of us that are wondering what the heck is going on at that company.

Although today’s blog is an attempt at humor, it is also a serious performance issue that many of today’s employees exhibit.  They are wasting their time and the time of others because they are unable to use email properly.  It is not really a lack of skill but rather a lack of will.  It is inconsiderate and rude, and yet tolerated way too much!

I guess I could call this person, but I wonder what would happen if I don’t reach him and have to leave a voice message.  Could he “return” the call?

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